Happy customers sell better than you

Anyway you want to, by submitting the video, the customer agrees to give you a permission to use it wherever you want, full copyright usage whether it’s on the website, social account and paid advertising as they sign a standard video release.

In our experience the best way is to use the UGCs on the product page and for remarketing campaigns, seeing real people use your products highly conveys trust, these videos do not look like studio actors thus get amazing response rate and very high conversion rate.

When the customer uploads the video they’re agreeing that upon payment (store credit receival) you can use the video however you want: website, social, ads etc..

Keep it simple, let the customer feel free to talk about their experience with your products and you will be amazed how authentic the results are, do guide them to showcase the product, why did they purchase it and how do they use it.

Roughly 0.5%-1% will agree to shoot a video, so if you have 1000 customers a month you should expect to get 5-10 videos a month.

It depends on the product, you should choose timing which gives the customer enough time to experience the product and see its benefits, also calculate the shipping time, on average 10 days is a good starting point.

Yes! You absolutely can do whatever you want with the UGC to promote your store.

When you approve the uploaded video we create a unique cash value coupon code in your store’s backend and send it to the customer.

You simply set up the amount of store credit and basic instructions for the UGC, your customers receive a post-purchase email offering them to upload a video about their experience with your product/brand (which you can use in on your website and marketing communications, including paid ads) for exchange they will get a store credit coupon.

Once a customer uploads a video you will receive a notification, after your approval of the video the store credit coupon will be automatically sent to the customers.

It’s up to your discretion, and a low percentage of the videos will be in lower quality than expected and in that case we propose to approve it anyway and pay the customer, you will be surprised how well authentic non studio quality videos work in ads because they convey high trust for the brand.

In any case where the customer doesn’t send a usable video(dark screen, profanity, doesn’t talk about the product) you’re of course expected to decline.

Yes, Making the consent revocable is required by GDPR and other laws, and it’s also the right thing to do. In practice, this almost never happens.

But if the customer contacts you and asks to revoke their consent, they’re allowed to do that.